FAQ
What is it made out of?
- Each piece is folded by hand from traditional Japanese washi paper, which is a soft paper (made from natural fibers) that is silkscreened with repetitive, traditional designs.
- All the paper is sourced from Japan.
Is it safe for sensitive skin?
Yes, all earring hooks, studs, and chains are hypoallergenic 14k gold-fill. Gold fill is a higher quality metal than gold-plated that has a thicker layer of gold and is nickel-free and tarnish resistant.
Returns/Exchanges
For any inquiries about returns and exchanges, please email hello@mimisorigamis.com. Customers are eligible for an exchange or store credit.
Returns must be initiated within 14 days of and returned within 30 days of delivery date.
Since we are a small business, we cannot cover return shipping. Customers will be responsible for shipping costs and returns must have a tracking number to receive store credit.
*Custom orders are not eligible for exchanges or returns.
DAMAGED OR INCORRECT ITEMS
If your order is damaged or incorrect, please contact me so I can make it right and send you a replacement.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Shipping
Do you offer free shipping?
Yes, we offer FREE shipping on orders of $50 or more within the United States.
When will I receive my order?
- Due to its handmade nature, please allow 5-7 business days for orders to ship. You will receive a shipping confirmation email when your order is fulfilled. Items will be shipped via USPS, so please allow 3-5 business days to receive your order.
*Please be sure to provide a secure shipping location, as we are not responsible for lost or stolen packages
How are orders shipped?
- Orders will be shipped via USPS (Priority mail or Ground Advantage). Shipping rates are calculated at checkout.
- Tracking and order details will be emailed when orders are shipped.
- *We are not responsible for lost or stolen packages.